EBICS protocols

When using EBICS, communication with the bank server is always logged. By selecting an EBICS contact from the list and clicking on Protocols in the toolbar, you can then open the Communication protocol or the Customer protocol.

Communication protocol

Open the Communication protocol to display a detailed log of the EBICS communication of this contact. All upload and download operations are documented with timestamp, order type and EBICS response code.

You can also display the text of EBICS messages and download them if required by selecting an entry and then clicking on Request or Request response respectively.

Customer protocol

Open the Customer protocol to see all the EBICS messages received for this EBICS contact. These messages contain information on all transactions carried out with an EBICS contact. This includes the retrieval of account transaction files, transferred payment orders or signatures executed.

During a payment transfer, the bank assigns an order number to each payment order. This can be used to determine whether the payment transfer was successful or whether problems occurred during this process. The order number is a four-digit combination of letters and numbers. You can also filter the EBICS messages for this order number.

In the overview, you can see how many of the payments belonging to the EBICS protocol have been accepted or rejected. You can see the individual transmission steps for each payment order via entries. You can display and download the original EBICS protocol by selecting an entry and clicking on File.